![[Customer Service] Knowledge + Action = Power](http://www.ceodentist.com/wp-content/uploads/2014/11/Knowledge-is-not-power-until-its-applied-cut-e1415565481816-570x172_c.jpg)
I was in the office of a new client this week. I looked at the shelf over his desk and saw dozens of books, CD/DVD programs and training binders neatly stacked and most still in shrink-wrap. When I saw that, I instantly understood that he goes from book […]
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Team Building Too many practices struggle to reach their goals because they just don’t have the right team to get the job done. When you started the practice, you may have hired to “fill the openings”. Along the way, you made additions or changes because you were […]
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Most dentists have only a vague idea of what the office manager does in their practice. They’re trained to be dentists, so they hire the people they believe will do the job well, and then they go do dentistry. Of course, there are good intentions behind this, […]
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Let me guess: when you went through dental school, you got all the training you could possibly need on the clinical side. You absorbed all the information you would need about fillings and crowns and root canals so that you could provide your patients with outstanding dental care… but […]
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